Refund & Cancellation Policy

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Refund & Cancellation Policy — PlacidPlan

Effective Date: October 20, 2026
Last Updated: October 20, 2026

This Refund & Cancellation Policy outlines the rules, procedures, and terms governing cancellations, renewals, and refunds for workspaces and plans purchased on PlacidPlan (“PlacidPlan“, “we“, “us“, or “our“), operated by Ascentir Management Consultancies FZCO, registered at Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates.

We are committed to fair, transparent billing. You should never be locked into a service you do not need, and you always maintain complete self-service control over your workspace subscription. This Policy forms an integral part of our Terms of Service and Privacy Policy.

1. 14-Day Free Trial (100% Risk-Free)

  • Full Feature Access: New workspaces can take advantage of our 14-day free trial with all creative operating system features unlocked, including project pipelines, Client Portals, PlacidDrive storage, and MCP server integrations.
  • No Surprise Billing: We do not automatically bill you when your 14-day trial concludes. If you choose not to purchase an active plan at the end of the trial, your workspace will simply pause paid features without any unexpected charges or penalty fees.

2. Plan Types and Cancellation Mechanics

You can cancel your subscription at any time directly from your PlacidPlan dashboard by navigating to Account Settings > Billing. There are no cancellation fees, no phone calls required, and no hidden cancellation hoops:

  • Annual Subscriptions (Recurring):
    • When you cancel an annual plan (Solo, Creator, Studio, or Unlimited Agency), automatic renewal for the subsequent year is immediately turned off.
    • Your workspace remains fully operational with all plan features, PlacidDrive storage, and PlacidAI credits through the end of your current 12-month prepaid period.
  • Monthly Plans (One-Time Purchases / Non-Auto-Renewing):
    • PlacidPlan monthly plans displayed on our Pricing Page are offered as one-time, 30-day passes. They do not auto-renew by default, meaning you will never experience surprise recurring monthly card charges.
    • If you purchase a monthly pass with optional recurring renewal enabled at checkout, cancelling it in your dashboard stops future renewals while leaving your workspace active for the rest of the 30-day cycle.
  • Free Clients & Guests: External clients and freelance collaborators invited to your Client Portals are free guests on every plan and never incur any billing charges.

3. Refund Eligibility and Money-Back Guarantees

We want you to be completely satisfied with PlacidPlan. Depending on the plan tier and timing of your request, the following refund rules apply:

  • 14-Day Money-Back Guarantee on Initial Annual Plans:
    • If you purchase an annual subscription and decide within the first 14 calendar days of your initial purchase that PlacidPlan does not meet your team’s workflow requirements, you are eligible for a 100% full refund.
    • Upon request, we will refund your payment in full and revert your workspace to the free/trial tier.
  • Annual Auto-Renewal Grace Period (7 Calendar Days):
    • For annual subscriptions that renew automatically, we provide a 7-calendar-day grace period following the renewal charge. If you forgot to cancel before the renewal date and contact us within 7 days of the charge, we will issue a full refund, provided you have not actively utilized substantial monthly PlacidAI credit allowances or uploaded large media archives during that 7-day period.
  • Monthly Plans (One-Time Passes):
    • Because monthly plans grant immediate, high-bandwidth provisioning of cloud video storage (PlacidDrive) and upfront allocation of PlacidAI credits, monthly purchases are generally non-refundable once the 14-day free trial has been utilized, except where required by applicable statutory consumer protection laws or in verified cases of technical billing error.
  • European Union and United Kingdom Statutory Rights:
    • In accordance with EU and UK consumer rights regulations, consumers residing in the EU or UK have the statutory right to withdraw from a distance digital service contract within 14 days of conclusion without giving any reason.
  • UAE Consumer Protection Compliance:
    • In accordance with United Arab Emirates Consumer Protection Law (Federal Decree-Law No. 15 of 2020 and its implementing regulations), users are entitled to a full refund or appropriate credit in the event of an unremedied, material failure of the paid digital service or verified erroneous double-billing.

4. Summary of Cancellation and Refund Terms

Plan Type Billing Structure Cancellation Policy Refund Eligibility Window
14-Day Free Trial $0 / No credit card required upfront Expires automatically if not upgraded Not applicable (no charge incurred)
Monthly Plan (Solo, Creator, Studio, Agency) One-time 30-day pass (or monthly renewal) Cancel anytime; active for remaining 30 days Non-refundable once active, except for statutory withdrawal or billing error
Annual Plan (New Purchase) Prepaid 12-month subscription (saves up to 27%) Cancel anytime; stops next year’s renewal 100% full refund within 14 calendar days of initial purchase date
Annual Plan (Auto-Renewal) Yearly renewal charge Cancel before renewal date in dashboard Full refund within 7 calendar days of renewal charge date

5. Non-Refundable Items and Situations

The following are non-refundable under this Policy:

  • Contractor Payouts and Client Invoices: Funds transferred between you and your clients or freelancers through Client Portals, e-signatures, or integrated Stripe payout tools are direct commercial transactions between independent third parties. PlacidPlan does not hold, manage, or refund contractor payout funds.
  • Partial Month Prorations: We do not offer prorated refunds for unused days in the middle of a monthly billing cycle, nor for partial months following the expiration of the 14-day annual refund window.
  • Terms of Service Violations: Workspaces terminated or suspended due to severe breaches of Section 5 of our Terms of Service (Acceptable Use Policy)—including the transmission of phishing invoices, fraudulent payment demands, malicious code, abusive media, or deliberate attacks on our MCP server infrastructure—forfeit any right to a refund.

6. How Refunds Are Processed

  • Original Payment Method: All refunds are issued exclusively back to the original credit card, debit card, or payment method used during checkout via our payment processor, Stripe. We cannot remit refunds to third-party accounts, alternative cards, or cash equivalents.
  • Processing Timeline: Once approved by our team, refunds are submitted immediately to Stripe. Depending on your financial institution or credit card issuer, the credited funds typically reflect on your bank or card statement within 5 to 10 business days.
  • Currency and Exchange Rates: Refunds are processed in the currency originally charged (USD). We are not responsible for any currency exchange rate fluctuations, foreign conversion fees, or bank handling surcharges assessed by your local card-issuing bank.

7. Billing Questions and Dispute Prevention

If you see an unfamiliar charge on your credit card statement or believe there has been a billing error, please reach out to us first through our Contact Page (selecting the topic “Billing”) before initiating a chargeback or dispute with your financial institution.

Our support team reviews billing inquiries within one business day and can issue immediate refunds for accidental duplicate charges or unintended renewals. Filing an unexpected bank dispute or chargeback can freeze your workspace billing profile and temporarily lock your project boards while the banking network investigates the claim.

8. Workspace Data Grace Period After Cancellation

When your paid plan expires or is cancelled, we do not instantly delete your creative work. We provide a 30-day read-only grace period:

  • During these 30 days, workspace owners can still sign in, view project pipelines, and export all tasks, invoice drafts, e-signatures, and PlacidDrive media assets.
  • You can reactivate your paid plan at any time during this grace period to resume active editing, PlacidAI tools, and MCP server connectivity without losing your configurations.
  • Following the 30-day grace period, inactive workspace content is scheduled for permanent deletion in compliance with our Privacy Policy (with transaction receipts archived for statutory tax compliance).

9. Contact Us for Refund and Billing Inquiries

To request a refund under our 14-day guarantee, report a billing question, or request assistance with subscription management, please contact our billing team: